Platform and migration
We move you onto Shopify without losing orders, customers or rankings
- Platform selection
- Shopify migration
- Order and customer data
- Redirect mapping
Ecommerce agency Los Angeles
Ecommerce agency Los Angeles, we build stores that keep selling when the stock is late
The design, the build, the marketing, the day-to-day running of it. You get the price and the start date in writing before anyone starts.
- 150+
- Stores built
- $400M+
- Revenue generated
- 8+
- Years on the platform
- 4.9★
- Average client rating
We've built 150+ stores. Here are a few.
Jewelry, homeware, menswear, wholesale. Different catalogs, same job: build the store, then keep it selling.
Every store sells something it doesn't have yet: a restock running late, a drop that isn't cut, a container still at sea.
The website almost never knows. It says In stock until it says Sold out, and everything between those two words is a decision nobody made.
So tell us what you sell and where it comes from. It's the first thing any ecommerce agency Los Angeles shortlist should ask.
In short
Ecomm Wizards is an ecommerce agency Los Angeles brands hire for design, build, marketing and support. We work on Shopify and Shopify Plus. We also build the part that decides what your store says on the days your stock is late.
In Los Angeles the product is almost never made where it's sold
Apparel cut downtown. Beauty filled in the valley. Jewelry, furniture and supplements, most of it landing from somewhere else first.
Whichever you are, there's a gap between the day a thing is finished and the day it's yours to sell. Part factory, part box on a dock. None of it is on your product page.
That gap isn't something you got wrong. Your supplier quotes production, your freight company quotes transit, and nobody quotes the part in between. It lands on you anyway, and on whichever ecommerce agency Los Angeles brands hire to build the page that has to say a date.
Three stores an ecommerce agency Los Angeles brand would know
Saddleback
- Vertical
- Cycling distribution and wholesale
- What was built
- A Shopify Plus B2B store replacing a wholesale portal, with a credit app and CSV bulk ordering
- Outcome
- +881% B2B sales growth in month one, +704% traffic
UntuckIt
- Vertical
- Menswear
- What was built
- A custom gift-card app and API on AWS, built to hold when demand spikes
- Outcome
- 3x peak traffic handled
Ronaldo Jewelry
- Vertical
- Jewelry and accessories
- What was built
- A Shopify Plus rebuild with a piece configurator and a trust framework for high-value orders
- Outcome
- +250% total sales, +120% conversion rate
You can't plan around an average you'll never get
The gap is widest when goods cross an ocean, so that's the version worth the arithmetic. Everything upstream gets quoted as one number: production takes this long, the crossing takes that long, so the stock lands then.
None of them is one number.
Carriers publish transits into this port from 13 days to 31. Same ocean, same destination. Which one you get was decided by the service your freight company booked.
Fewer than a third of sailings on this lane arrive when the carrier first said they would. That figure moved thirty points between two consecutive months this year.
And that's before the dock. A normal week on terminal runs under three days. The port's own all-time peak is nearly four times that.
So you're not planning against a lead time but a spread, and it has to go somewhere. Hold more stock, which costs cash. Or sell it as a promise, which costs a preorder window and a date you have to hit. Pick neither and you run out, and find out when your customer does.
Which to buy is arithmetic on four numbers you already have. Put it in front of every ecommerce agency Los Angeles shortlist before anyone quotes you.
What we do
Four things we do, and you can take one or all four
Each is sold on its own, and each is anchored to a store we built. An ecommerce agency Los Angeles quote should price them separately.
Design and UX
We design the product page and every state it ends up in
Ecommerce web design Los Angeles brands ask us for usually stops at the hero. We design the rest too: low stock, preorder, shipping late, back in stock.
- UX and UI design
- Product page design
- Design systems
- Landing pages
Build and development
We build the storefront and the logic underneath, so it holds on the bad days
Ecommerce development Los Angeles brands buy is mostly the half you can see. We build the other half: inventory rules, alerts, fulfillment paths, integrations.
- Custom development
- Shopify Plus
- Inventory logic
- Integrations
Running the store
We run the store after launch, so somebody watches it every week
E-commerce management Los Angeles brands hand us is the day-to-day: merchandising, email and SMS, reporting, and telling the customer before they ask.
- Maintenance and support
- Email and SMS
- Merchandising
- Analytics
How much buffer does your lead time actually need?
Four numbers you already have, turned into a preorder window and a safety stock figure. Run it before any ecommerce agency Los Angeles pitch.
| What you're deciding | Low variance | Typical | High variance |
|---|---|---|---|
| Transit range you're assumingDoor to door, factory gate to the day your warehouse marks it received, not port to port. | 5 to 6 weeks | 5 to 8 weeks | 5 to 11 weeks |
| Late-arrival exposure this createsThe only number that matters: your worst arrival minus your average. Everything below is arithmetic on it. | 1 week | 3 weeks | 6 weeks |
| Safety stock, in weeks of coverWeeks rather than units, so it reads the same at any size. | 1 week | 2 weeks | 3 weeks |
| Preorder window to open | None needed | 1 week | 3 weeks |
| Ship date to promisePromise the bad case, not the average. You can always ship early; shipping late costs you the customer. | Your normal date | Your worst observed date | Worst observed, plus a week |
| When to switch the messagingAn alert on the variant, not a note in a calendar. It has to fire while there is time to change the page. | Under 1 week of cover | Under 2 weeks of cover | Under 3 weeks of cover |
Everything in the high-variance column is decided before the stock runs out.
Your average is in a quote somewhere. Your range is sitting in your last six arrivals, and almost nobody works it out. Ten minutes changes what you order and what you promise. Anyone on your ecommerce agency Los Angeles shortlist should tell you where you sit on this table before they quote you.
What to work out before your next order
- Your worst arrival out of the last six, not your average. That number sizes everything else.
- Whether your worst case has got worse, because last year's buffer was sized on last year's range.
The four numbers, and where yours are
Average transit, door to door. Your last six arrivals, cargo-ready to received. Six is the minimum that shows a shape.
Your worst one. The latest of those six, not the quoted transit, which is an average with no range.
Reorder lead time. Your supplier's last three orders, deposit paid to cargo ready. Suppliers quote production and skip sampling.
Weekly sales velocity. Sales per variant over eight to twelve weeks, because stock is held per variant. Drop promotion weeks.
The arithmetic, so you can check it
One line: your exposure is your worst arrival minus your average, absorbed as stock or as a promise, split however you like.
Three weeks of exposure is three weeks of cover to find. Hold all three and you need no window. Hold none and the window carries all three.
No option makes the exposure free, and the brands that stock out are the ones that never picked.
What Shopify does natively, and what it doesn't
Selling past zero is native. Turn on continue selling when out of stock and the order goes through. What it won't do is tell the customer, hold the order back, or change what the page promises. That gap is where most preorder problems start.
A real preorder, with a stated ship date, its own badge and a separate fulfillment path, needs an app.
Splitting one order across two shipments is native: fulfill part and the rest stays open.
Charging on fulfillment needs the most care. It runs into your payment provider's authorization window, not anything in Shopify.
Three things to say when the date isn't certain
Ships by [date]. One date, padded to your worst case. Clearest and safest, because the point is that you beat it.
Ships in 4 to 6 weeks, and we'll email you the day it leaves. For a genuinely wide range.
Arriving [month]. Order now to reserve one. Best where scarcity is real. Don't use it where it isn't.
Avoid "ships soon" and "back in stock shortly." A vague phrase buys nothing, and you're inside the same thirty-day rule with no date to beat.
How we work with LA brands
We're not in the city, and for this work it doesn't matter. What matters in an ecommerce agency Los Angeles engagement is who picks up, and what you keep at the end.
You own everything from the first commit
The repository, the theme, the design files, anything we build. Yours on day one, not when the invoice clears.
You're in a channel with the people building it
A shared Slack or Teams channel, not a ticket queue and not an account manager relaying questions.
Launches get scheduled in your working day
Cutovers go out on Pacific hours, so somebody on your side is awake when the switch flips.
The scope is written down before anyone starts
One scope and one date, agreed in advance. If it changes we requote before building.
What you're probably thinking
“Isn't this our operations problem rather than a website problem?”
Half of it is, and whoever runs your stock is good at their half. What they can't do is change what your page says on the morning a delivery slips.
That's the gap: two decisions, made by people who don't speak, and your customer only sees the second. Ask your ops lead who tells the customer, then ask the ecommerce agency Los Angeles brands hire the same question.
“We've already got a developer. Do we need an agency or just advice?”
We sell both, so it's a fair question.
Ecommerce consulting Los Angeles brands buy from us is the version where you have the hands and want the plan, and it works when your developer has time.
When the plan lands on somebody at capacity, it sits. The test is whether your developer has a free month.
“Every agency says they'll be straight with us. Why would yours be?”
You can't know it, and no ecommerce agency Los Angeles shortlist can prove it on its own website. Us included.
So we made it cheap to find out. The first look costs nothing and you keep what it produces, and every figure in the model cites a source with a date.
If you've been burned before, give somebody a small job first.
How a project runs
Nothing gets quoted before it gets looked at. The first week is measurement: your real arrival range from your last six, and what it's costing you.
Then one number and one date, in writing.
The work itself is the build, plus the preorder path and what the page says. Then the rules for split orders, and the alert that fires while there's time to act.
That is what an ecommerce agency Los Angeles quote should show you: one number, one date, and the scope behind both.
Ecommerce agency Los Angeles FAQs
We build on Shopify and Shopify Plus, and most of what we're asked for is a move onto one. If you're on something else, we'd look at what it costs you first.
A single date padded to your worst case, not a vague phrase. There's a legal reason too. A US seller who takes an order without stating a shipping time is held to thirty days, and after that your customer can cancel.
Upfront is simpler and what most brands should do. Charging later runs into your payment provider's authorization window, and a card that fails later is a lost sale.
Shopify fulfills partially out of the box, so your mechanics are fine. The tickets come from surprise: if the page implied one box and two turn up, people write in. Say so at checkout.
As far as the exposure your stock doesn't cover: your worst arrival minus your average, less whatever you hold as stock.
No. Preorder, partial fulfillment and low-stock alerts work on standard Shopify, usually with one app. Plus earns its money on checkout changes and API headroom, neither of which you need here.
The measurement first, then one number and one date in writing, with the scope behind both. Ours shows your arrival range, so you see what the buffer is sized against.
Most builds go live in about six weeks once your scope is agreed. A migration carrying real order history runs eight to twelve, and the extra is data, not design.
No. We're a remote team working with brands across the US, and we'd rather tell you than let you find out.
Next step
Tell us what you're waiting on
You already know which order went wrong.
Tell us about that one. We'll audit it and hand you the findings:
- Your actual arrival range, from your last six, not what you were quoted.
- What that range costs you, in stock held or sales lost.
- What to change first, and what it would take.
It's a diagnosis, not the work. Fixing it is quoted separately and you can decline.
The audit is free and the findings are yours either way.
A senior developer replies within one working day, not a salesperson.
