Design and UX
Your store gets judged before anyone reads a word
Shopify design and development New York brands buy usually splits across two suppliers. Here it doesn't.
- UX and UI design
- Art direction
- Product page design
- Landing pages
- Design systems
Shopify agency New York
Shopify agency New York for designing, building and scaling DTC brands
Whether you're opening your first store or fixing one that's run for years, you get a fixed price and a date in writing before work starts. You own everything we make.
- 150+
- Stores built
- $400M+
- Revenue generated
- 8+
- Years doing this
- 4.9★
- Average client rating
We've built 150+ stores. Here are a few.
Apparel, jewelry, beauty, food and drink. All real stores you can go and look at. Every number on this page came from one of them, not from a Shopify agency New York brands have never heard of.
You'll speak to three or four agencies this month and they'll all sound about the same. Almost every Shopify agency New York brands shortlist can do the work, too.
So here's what we'd rather be judged on. How we run a project, what it costs, and what we do when something goes wrong.
In short
We're Ecomm Wizards, a Shopify agency New York brands hire for design, development, SEO, creative and email. Take one of those or take all of them. Either way you get a fixed price and a date before anything starts, the same people from beginning to end, and you own everything we make.
The NYC brands killing it aren't smarter. They're on a team that turns up.
NYC is full of agencies, and pretty good ones, actually. But there's always another account for them to win. So keeping yours stops being the thing they worry about.
You see it in small ways first. Replies take longer. The work comes back a little more generic each round. The strategist who ran your kickoff hasn't been on a call in weeks.
We've been doing this long enough to know why clients actually leave, and it's almost never the price. It's the delivery. So we built our entire workflow around this one thing. Senior people stay on your work no matter what, and we judge ourselves on how many years you stay rather than how many names we sign. That's how the brands who work with us end up winning.
So the competitor you keep an eye on probably isn't years ahead of you on strategy. They've found a Shopify agency New York brands stay with, one that lives up to its commitments.
Stores we've built, and what changed
Ronaldo Jewelry
- Vertical
- Jewelry
- What was built
- A Shopify Plus rebuild with high-resolution product visualization, a custom piece configurator and a trust framework built for high-value orders
- Outcome
- +250% total sales, +120% conversion rate, +46% average order value
Candy Kittens
- Vertical
- Premium food
- What was built
- A gifting-first storefront with an editorial homepage and seasonal campaign tooling the team can run without a developer
- Outcome
- +182% conversion rate, $8.1M new annual revenue, +34% average order value
John Hardy
- Vertical
- Luxury jewelry
- What was built
- A full migration onto Shopify Plus for a luxury catalog, with the theme rebuilt around how high-value pieces are actually browsed
- Outcome
- +71% conversion rate
Show us your store and we'll tell you what we'd actually change.
Get in touch with usWe don't sell you our best service. We sell you our best advice.
You come in saying the store looks dated, and a design studio agrees. You say traffic's flat, and an SEO shop agrees. Everyone's diagnosis lands on whatever service they happen to sell.
Usually the thing you noticed sits on top of something else. A store can look great and still convert badly, because the product page answers none of the questions a buyer actually has. That's a CRO problem, not a design one. Ads stop working because the page they point at never changed. That's a landing page problem, not necessarily creative fatigue.
This isn't us being noble. It's the whole reason we offer the full set. We're not trying to sell you whatever we've got spare this quarter, so we can just tell you what your store actually needs.
What we do
So which of these do you need?
Might be one, might be three. We'll tell you which before you spend anything.
Build and development
The visible part takes three weeks. The rest is everything else.
It's where Shopify website developers New York brands hire end up spending their first quarter.
- Custom development
- Shopify Plus
- Migrations
- App development
- Integrations
- Speed
Ecommerce SEO
Ranking for your own name isn't ranking
Shopify experts New York brands bring in for this should show you what you're losing before they sell you anything.
- Technical SEO
- Collection architecture
- Product page SEO
- Content
- AI search
Creative strategy
When the ads stop working and nobody can say why
We build the concepts and the hooks, then test them against the page they actually land on.
- Ad creative
- Paid social
- User-generated content
- Creative testing
- Brand identity
Email and retention
The second order is where you make the money
Your flows bring the steady revenue, your campaigns bring the spikes, and the segmentation underneath keeps both off the wrong inbox.
- Klaviyo email and SMS
- Flow strategy
- Segmentation
- Subscriptions
- Loyalty
CRO and support
Launch day is the start, not the finish line
Ongoing Shopify maintenance New York brands buy usually means a ticket queue. With us it's one developer you can message by name.
- Conversion rate optimization
- A/B testing
- Maintenance and support
- Analytics
- Speed
We'll tell you which of these you need. That part's free.
Get in touch with usWhat you're actually signing up for
Left column is how it usually goes with a Shopify agency New York brands hire. Right column is how we run it. Hold both up against anyone else you're talking to.
| Where it shows up | How it usually goes | How we run it |
|---|---|---|
| What they build on | Shopify, Shopify Plus, Magento, Amazon, WooCommerce, BigCommerce | Shopify and Shopify Plus. That's it. |
| Who answers you | An account manager passes it along | The developer who built it, in your channel |
| How fast | You chase | Same or next working day |
| When we're on | Whenever they get to it | Eastern hours plus an hour either side, in the agreement |
| What it costs | An estimate that drifts | One number and one date before anything starts |
| Who owns the work | Files land when the invoice clears | Repo, theme, design files and accounts, yours from day one |
| If you leave | Notice period, then a handover | Nothing to unwind. You already have all of it. |
None of it is clever. It's the stuff any Shopify agency New York brands meet will promise you on a call and then never put in writing, because writing it down makes it enforceable.
Worth asking everyone on your shortlist
- Who's actually doing the work, and will you meet them before you sign?
- What happens in month four, when the project stops being new?
- Who owns the repository and the design files, and from what date?
- What's the notice period, and why does it need to be that long?
What we take pride in
At your size it doesn't much matter where a Shopify agency New York brands hire actually sits. What matters is what happens when something needs doing and nobody told you it would.
An emergency doesn't wait until Monday
Normal work runs on working days, same as anyone. But if your checkout stops taking money on a Sunday, that isn't a ticket for the morning. Message the shared channel and somebody picks it up.
Nothing ships without a second pair of eyes
Every change is reviewed by someone who didn't write it before it reaches your store. It's the least glamorous habit we have and it's the reason releases are dull.
You get the documentation, not just the files
Owning the code matters less than being able to hand it to somebody. So you get the how and the why written down, and a developer who's never met us can pick it up.
The awkward things go in writing
What we'd advise against, what we think won't work, what we got wrong. On a call those get softened. Written down they stay useful to you later.
That's what working with us looks like. Now tell us about your store.
Get in touch with usQuestions worth asking before you sign anyone
“You're about to tell us you're different. So did the last one.”
Every Shopify agency New York brands meet says it, and we can't disprove ours in a paragraph on our own website.
So we made it checkable instead. Everything we build is yours from day one, so leaving costs you time and nothing else. And the audit is free, so you get to watch how we work before any money moves.
Weaker than a guarantee, and the most anyone in our position can honestly offer.
“We only want one of these six things.”
Then buy one. We quote them separately and plenty of clients only ever take a single one.
All we'd ask is to check the diagnosis first. The most common thing we find is a brand about to spend on the wrong one. If you're right, you're right, and we'll scope exactly what you asked for.
“Wouldn't a specialist beat you at each of these?”
No, because we're not generalists either. Every discipline here has its own team and its own lead. The people doing your SEO don't touch your creative, and the developer building your store isn't the one writing your email flows.
What you get on top of that is the seam. Three separate suppliers means three roadmaps and nobody accountable when the ad promises something the product page doesn't deliver. That gap is where the money goes, and at a Shopify agency New York brands split across three vendors it belongs to nobody.
Three owners, three numbers, and where they came from
Every number opens into the case study it came from, so you can check it.
What changed:
111SKIN took conversion up 46% without touching the product range
View Case StudyWorking with Ecomm Wizards gave us a clear roadmap for growth. The skin finder quiz alone transformed how our customers discover the right products, and the results across conversion rate and revenue speak for themselves.
Eva Alexandridis
Co-Founder, 111SKIN
What changed:
Everlast more than doubled conversion on a rebuilt Shopify Plus store
View Case StudyWe needed a store that could handle the complexity of the brand: serious athletes, casual fitness buyers, and trade accounts, all in one place. Ecomm Wizards built exactly that. The conversion numbers and the trade portal revenue both exceeded what we projected.
Daniel Summerson
Managing Director, Everlast Gyms
What changed:
Happy Mammoth grew subscription revenue 134% after the checkout was rebuilt
View Case StudyWe had the traffic and we had the product. What we didn't have was a store engineered for retention. Ecomm Wizards rebuilt the quiz, launched subscriptions properly, and the LTV numbers tell the rest of the story.
Matthew Murphy
CEO & Founder, Happy Mammoth
How we do it, and what it costs
Nothing gets quoted before it gets looked at. Week one is measurement: what you've got, what's costing you orders, and which of the six would move your number most. You keep that write-up either way.
Then one number and one date, in writing, before anything starts. If you change the brief we requote in front of you rather than absorbing it and resenting it later.
Builds run $5,000 to $50,000 depending on how much is custom, and ongoing work is a retainer sized to real work rather than to a tier chart. We're not the cheapest quote you'll get. We'd rather be the one you don't have to manage.
What NYC brands ask before they decide
Because the people who scope your project are the people who build it. That's how we're staffed rather than something we add on request. Ask every Shopify agency New York brands shortlist who'll be on the work, and how long they've been there.
Ours run $5,000 to $50,000 for a build, depending on how much you need custom, with ongoing work as a monthly retainer. We're rarely the cheapest Shopify agency New York brands quote, and we don't try to be.
That's the audit, and it's free. Name whatever's bothering you most, we measure, and we come back with which of the six would move your number and which wouldn't. It's the first thing any Shopify agency New York brands hire should be doing for them.
Week one we measure: the store, the traffic, the numbers behind both, and where money's leaking. You keep that either way. Week two we scope it and give you a fixed price and a date in writing. Nothing starts until you've got both.
Six to twelve weeks for most stores, depending on how much is custom and how fast decisions come back from your side. Migrations with a big catalog run longer. Any Shopify agency New York brands hire should give you that date up front. You get ours in writing.
Yes, and it's the arrangement we'd argue for. Your creative and the page it lands on are one system. When separate companies own them, the ad promises something the product page doesn't deliver. Nobody owns that gap, and you pay for it twice.
Then you should, and nothing here makes that harder. You own the repository, the theme, the design files and the campaign templates from day one. We hand over the documentation too, instead of making ourselves necessary to you.
Yes. We're a Shopify agency New York brands hire for development, design, SEO, creative and retention. The whole team works remotely, so there's no office to visit and we don't claim one. You get a named contact in a shared channel, and cover through Eastern business hours.
Ask who'll be on the work and how long they've been there. Ask what they'd tell you not to spend money on. Then ask for both answers in writing. That separates a shortlist faster than any portfolio will.
Yes, across the United States and further afield. Nothing about how we work depends on where you sit, and you won't pay a different rate by city.
Next step
Point us at the part you'd fix first
You already know which part of your store you'd fix first.
Name it. We'll go and look properly, and you get back what we actually found:
- What's happening, measured on your store, not inferred from a benchmark.
- Where it starts, which is usually a layer below the thing you spotted.
- What we'd do about it, in order, and which single change earns the most.
You're getting the diagnosis. Doing the work is a separate number you're free to ignore.
Book any thirty-minute slot. Three business days after that, the person who did the digging walks you through it live, so you can interrupt and argue with it. A document can't be argued with.
Don't want the call? Leave your details and we'll send the same findings over.
No charge, no sequence of follow-up emails, and the findings stay yours whichever way you go.
Someone senior reads it and replies the same day or the next. It won't be a sales rep.
