Email and retention
We build the flows before the campaigns, because flows go out when someone's ready to buy
- Klaviyo setup
- Welcome and cart flows
- Win-back
- Segmentation
- Campaign calendar
Ecommerce marketing agency Miami
Ecommerce marketing agency Miami brands hire to get more orders from every channel
Email, SMS, paid social, ad creative, landing pages and conversion. Take one channel or hand us all of them. You get a scope, a price and a start date in writing first.
- 150+
- Stores built
- $400M+
- Revenue generated
- 8+
- Years on the platform
- 4.9★
- Average client rating
We've built 150+ stores. Here are a few.
Surf, fragrance, haircare, candles, kids' meals and menswear, among others.
You run your brand from Miami. Your customers might be down the street, or three time zones away.
Your marketing has to work for both. That means an email that lands while they're awake, a text they agreed to get, and an ad for something they'd actually buy.
And every channel has to answer one question: how many orders did it bring in? We tie each one back to real orders, then put your next dollar where it sells the most. Some brands hand us one channel, and some hand us all of them.
In short
Ecomm Wizards is an ecommerce marketing agency Miami brands hire for email, SMS, paid social, ad creative and conversion. We report every channel in orders, not opens. Your store can be on any platform. If the store itself is what's holding sales back, we build on Shopify and move stores onto it too.
What sells a swimsuit won't sell a supplement. So we start with what you sell.
Plenty of the brands we market sell to the whole country. The channels stay the same for all of them. What changes is what a customer needs to see before they buy. An ecommerce marketing agency Miami brands hire should ask what you sell before it asks for a budget.
Fashion and apparel
Ads that show fit and fabric, and emails timed to drops and seasons.
What breaks first: Returns. An ad that sells the wrong size wins the order and loses the margin.
Beauty and fragrance
Samples, routines and refills, so the second order has a reason to happen.
What breaks first: The second bottle. If nothing asks for it, the customer buys it from someone else.
Wellness and supplements
Subscriptions and reminders built around how long one tub actually lasts.
What breaks first: The reorder date. Miss it by a week and the routine moves on without you.
Jewelry and luxury
Fewer, better sends, and creative that looks like what it costs.
What breaks first: The discount. One percent-off email and your full price starts to look negotiable.
Food, drink and gifting
Bundles, gift sets and seasonal ranges, sold before the window closes.
What breaks first: The cutoff. A gift email that lands after the last delivery date sells nothing.
Outdoor and lifestyle
Content that shows the product in use, in the places it's meant for.
What breaks first: The quiet months. A list that only hears from you in peak season forgets you.
Three brands, three channels, and the number each one moved
Living in Sunshine
- Vertical
- Surf and outdoor lifestyle
- What was built
- Email flows rebuilt, a VIP flow added, and a peak-season campaign plan
- Outcome
- +461.2% attributed revenue, +219.8% from flows
Chilly's
- Vertical
- Drinkware and lifestyle
- What was built
- Paid social rebuilt around hook-led video, UGC and a repeatable series
- Outcome
- +33% revenue on 22% less ad spend, +60% ROAS
Nurture Life
- Vertical
- Kids' meal delivery
- What was built
- Parent and kid UGC, produced and tested until the strongest angles won
- Outcome
- +232% conversion rate, -14% cost per acquisition
What we do
Five channels. Take one, or hand us all five.
Every row below is a brand we ran that channel for. Start with one, and add the next once the first one is paying its way. Any ecommerce marketing agency Miami brands hire should let you buy that way.
SMS
We set up SMS so every number on your list has said yes in writing
- Consent capture
- Signup forms
- Text flows
- Opt-out handling
- One email and SMS calendar
Paid social and creative
We make the ads in batches, test them against each other, and spend on the winners
- Creator video
- UGC
- Static ads
- Creative testing
- Paid social
Landing pages
We build a page for each campaign, so the click lands on the promise the ad made
- Campaign pages
- Offer pages
- Mobile layouts
- Page speed
Conversion and testing
We test changes on your store and keep only the ones that win more orders
- A/B testing
- Product pages
- Checkout
- Analytics
Not sure which channel to start with? Tell us what you sell, and we'll tell you which one we'd open first.
Get in touch with usYou send from Miami. The rules come from wherever your customer is.
Your customers could be anywhere in the US. That's good for sales, and it changes a few things about how you reach them.
The clock is theirs, not yours. A text sent at 9 a.m. Miami time lands at 6 a.m. California time. A good setup holds each message until it's a sensible hour where that customer lives.
The texting rules are national. Federal law treats a marketing text as a call, on every US number. Sending them by machine needs the customer's written consent, and an electronic signature counts. Each text sent without it can cost $500, or up to three times that if a court finds it was willful.
And some states add their own. At least ten have rules on top of the federal ones, Florida among them. So what applies to a text depends on where the customer's phone is, not where your brand sits.
None of that makes SMS a bad channel. It means the setup has to be right before the first send.
Seven things that follow your customer, not your address
Wherever your customer lives, these come with them. The last column is what each one means for how your texts and sends get set up.
| What follows them | The rule | What it means for your setup |
|---|---|---|
| Their clock | A 9 a.m. send from Miami lands at 6 a.m. California time. | Texts wait for a sensible hour in each customer's own time zone. |
| Federal law | A marketing text counts as a call, on every US number. | Treat every promotional text as covered, not just phone calls. |
| Their consent | Automated marketing texts need written consent. An electronic signature counts. | A box beside the phone field that the customer ticks themselves. |
| The wording | It has to name the number, and say that agreeing isn't a condition of buying. | Two short lines next to the box, in plain words. |
| Their STOP reply | It has to be honored within 10 business days. | Same day. Klaviyo removes consent the moment STOP arrives on a US number. |
| Their state | At least ten states add rules of their own, Florida included. | Write the form to the stricter rule, and have your lawyer sign it off. |
| A mistake | $500 a text, or up to three times that if willful. | Text 1,000 numbers once without consent, and that's up to $500,000. |
Read down the right-hand column. Almost all of it gets settled once, at the signup form and in the send settings. After that it works for every customer, wherever they live.
So that's where we start an SMS setup. The box, the wording, the opt-out and the send times go in before the first campaign gets written.
It's a fair test of any ecommerce marketing agency Miami brands are comparing, too. Ask to see the consent wording they'd use.
If you collect phone numbers, check these four today
- Does the customer tick the box themselves, or is it ticked for them?
- Does the wording say they're agreeing to automated marketing texts?
- Does it say they don't have to agree in order to buy?
- Does a STOP reply take them off the list the same day?
Collecting phone numbers already? Send us your signup form and we'll check it against these seven.
Get in touch with usFour things that hold, whichever channel you take
We work with every client remotely. These four hold whether you hand us one channel or five. Ask the same of any ecommerce marketing agency Miami brands are weighing up.
Your accounts stay in your name
Klaviyo, Meta, Google and your store. We work inside your logins, so nothing has to be handed back when we're done.
One report, led by orders
Each week you see what every channel we run sold. Opens and clicks are in there too, underneath.
Scope, price and date first
Nothing starts until you've signed off a scope with a number and a date on it. If it grows, you see the new price before the work.
You talk to whoever does the work
The person planning your sends or your ads is the one in your shared channel. No account manager passing messages along.
What brand owners ask before they hand us a channel
“SMS sounds like a legal headache. Should we just skip it?”
Only if your customers don't want texts. The risk sits in how the form is set up, not in the channel.
Get the box, the wording and the opt-out right, and keep a record of who agreed. If your list is still small, start with email and add SMS once the form is ready.
“We've had an agency before and couldn't tell what it did.”
Then judge us on orders, by channel, every week. That's the first number we report. Ask for it from any ecommerce marketing agency Miami brands put on a shortlist.
If a channel we run isn't moving it after a fair test, you'll see that in the same report. We'll tell you what we'd change, or whether to stop.
“We only want ads. We don't need email or SMS.”
Then buy ads. Every channel here is priced on its own.
We'll still tell you where your ad traffic lands and what happens to the people who don't buy on the first visit. That part costs nothing.
What clients said once the numbers came in
Each quote opens the case study behind it, so you can check the figures yourself.
What changed:
Happy Mammoth lifted customer lifetime value by 89%
View Case StudyWe had the traffic and we had the product. What we didn't have was a store engineered for retention. Ecomm Wizards rebuilt the quiz, launched subscriptions properly, and the LTV numbers tell the rest of the story.
Matthew Murphy
CEO & Founder, Happy Mammoth
What changed:
Wild cut subscription churn by 34%
View Case StudyWe had the brand and the product. We just didn't have a store. Ecomm Wizards built the whole subscription infrastructure from scratch and 80,000 subscribers in year one was beyond anything we had projected. The scent-swap portal changed our churn numbers entirely.
Charlie Bowes-Lyon
Co-Founder, Wild
What it costs, and what happens first
We start by reading, not sending. We tie your recent orders back to the channels that brought them in, then look at your forms, flows and ads.
Then you get a plan with a price and a date on each line. Take one line, or all of them.
Retainers run $3,000 to $15,000 a month, depending on how many channels we run and how much creative you need. A one-off build, like a set of flows or a landing page, is priced on its own. Any Miami ecommerce marketing company you talk to should quote those two apart.
The first call is about your store and what each channel sells now. It's free, and it can end with us saying you don't need us yet.
Get in touch with usWhat brands ask before they pick a marketing agency
If they're sent by machine, yes, on any US number. The agreement has to name the number and say that agreeing isn't a condition of buying. An electronic signature counts, so it can sit right on your signup form.
Take them off right away. Federal rules give you 10 business days at most, but there's no reason to wait. On US numbers, Klaviyo removes SMS consent the moment a reply includes the word stop.
A little. Sends should land in each customer's own time zone, and at least ten states have texting rules on top of the federal ones. Both get set up once, at the form and in the send settings, so they work wherever your customers are.
The channels are the same, and so is the math. What changes the plan is what you sell and where your customers are, not where you sell from.
Ours runs $3,000 to $15,000 a month, set by how many channels we run and how much creative you need. One-off builds are priced separately. You get the number in writing before anything starts.
Yes. Email, SMS and ads run in their own platforms, so they work whatever your store is on. If the store itself is losing you sales, we'll say so. We build on Shopify, and we move stores onto it from WooCommerce, Magento and BigCommerce.
The one closest to an order. If you already have a list, that's usually email flows, because they go out when someone's already shopping. With no list yet, it's ads and the page they land on. We'll tell you which once we've seen your numbers.
Yes, the same way we work with every client. You talk to the people doing the work on calls and in a shared channel, and every account stays in your name.
Yes. Often they keep the brand and the calendar, and we take the build: the flows, the forms or the ad creative. We write down what we set up, so your team can run it after.
Next step
Tell us which channel you'd like looked at first
You already know which channel you trust least.
Name it in the form, and we'll audit it and send you back:
- What it sold over the last few months, tied to real orders.
- Where it's losing sales, and why.
- What we'd fix first, and what we'd leave alone.
It stops at the findings. Any work after that is quoted separately, and you can say no.
There's no charge, and nobody follows up to chase you.
Someone who runs these channels replies within one working day.
